Postage and Packing Information and Charges:

All orders are usually processed on the same day or within 48 hours (not including weekends). We deliver all over the world using Royal Mail, Airmail and Parcel Force. All orders are sent First Class.

Orders containing up to 9 records will be sent as 1 Packet and so on.

Packaging Methods

All records or cds are dispatched in strong mailing envelopes or cardboard mailing boxes for larger orders.

Double Packs

Some records or cds are double packs (D Pack) these count as two items when ordering.

Compensation for lost items

In the unlikely event that your items are lost in transit, we will need to register a claim on your behalf with Royal Mail. The claims procedure may take as long as one month from the date that the claim is filed before a decision is made. If compensation is paid out, we will contact you and replace the items if they are available or provide a refund if they are not available. We do not consider items lost until one month has passed from the date of dispatch. Please note Items sent via standard first class may not be insured at all.

Options on how you want your records or cds sent.

UK CUSTOMERS

Standard First Class

This is just the basic service. We will have proof of postage although the item will not be signed for
and might not be insured. Not recommended for orders over £27. Approximate delivery time : Next day – 4 working days.

Recorded Delivery

This is strongly recommended as a signature will be needed upon delivery. The record(s) will be insured for up to £27. If the value of your order is more than £27 then Special Delivery is advised. Approximate delivery time : Next day – 4 working days

Special Delivery

This is the most reliable method to recieve your record(s). UK Customers will receive their record(s) the next working day from when the order was processed, (Although not guaranteed on a Saturday). This will also insure your record(s) for £250 and a signature will be needed upon delivery. Approximate delivery time : Guaranteed next day before 12 (Midday) but not guaranteed on a Saturday. For us to dispatch an order being sent out by this method we would need to receive the order before 4pm.

Some orders are dispatched by couriers which can take up to 48 hours to be delivered.

CUSTOMERS OUTSIDE THE UK

Standard First Class Airmail

This is just the basic service. We will have proof of postage although the item will not be signed for
and might not be insured. Not recommended for orders over £28. Approximate delivery time to Europe : 3 - 7 working days. Approximate delivery time to the rest of the world : 5 - 10 working days.

International First Class Registered

This is strongly recommended for orders over £28 and is the quickest and most reliable method to recieve your record(s). A signature will be needed upon delivery and the record(s) will be insured for up to £100 or £250. Approximate delivery time to Europe : 2 – 5 working days. Approximate delivery time to the rest of the world : 3 – 8 working days.

We will take no responsibility for lost or damaged records that are not insured.

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You may find our postage rates to be a little more expensive than other sites if using our International Recorded or International Registered option. This is due to us sending the records out Swift Air. Our aim is for your record(s) to arrive in the quickest possible time.